Holiday Gifting: Ready-to-Ship with Free U.S. Ground Delivery Details

Holiday Gifting + Free Returns Always! Shop Gifts

Your Cart

Free U.S. Shipping + Returns Always

Your Cart

Your cart is currently empty.

Continue browsing here.

FAQ

SALES & PROMOTIONS

Can I use a discount code after a sale has ended?
Promo codes cannot be applied to previous orders. We will not make price adjustments to orders placed before or after a sale event.

Are certain items ineligible for discounts?
Discounts and promo codes are not valid on gift boxes, gift cards, Eberjey pajama sets, last call items, The Laundress fabric care items, embroidery fees, the Mia Moretti x Kassatex collection, or the 1 Hotels x Kassatex collection.

Can promo codes be combined?
Promo codes cannot be combined. For bundled items, when a promo code is applied the higher discount will be applied in place of the current ‘Bundle Discount’ and will reduce from the bundle’s original price.

Does Kassatex offer free shipping?
We offer free ground shipping for all orders that are shipping within the United States. International shipments are not eligible for free shipping.

Does Kassatex price match?
No. We do not price-match.

PAYMENT METHODS & ORDER PLACEMENT

What methods of payment do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover as well as Paypal, Amazon Pay, and Shop Pay.

Can I pay for my purchase in installments?
Yes. We work with Afterpay which allows your purchase to be split into four payments, payable every two weeks.

Will I be charged a sales tax?
Yes. We are required to collect sales tax in accordance with each state’s laws and regulations.

When will I be charged for my order?
You will be charged once your order is placed.

Can I add or remove items from my order?
Once an order is placed, we cannot add or remove items. If you would like to add an item to your order, you must place a new order. As we cannot remove items from orders, you will need to please wait for your order to arrive and initiate a return for the unwanted item(s).

How do I cancel my order?
Please email your cancellation request to contact@kassatex.com within one hour of placing your order. Please note cancellations are not guaranteed and may not be honored.

In the event that your order is unable to be cancelled, you will need to initiate a return once you have received your order.

What if I forgot to add a Gift Message when placing my order?
Please email your gift message request to contact@kassatex.com within one hour of placing your order. Please note that these requests are not guaranteed and may not be honored.

SHIPPING

How much does shipping cost?
We offer free ground shipping to all 50 states including Alaska and Hawaii. Expedited shipping is calculated by our carrier in the checkout process.

International orders are not eligible for free shipping. Additionally, all international shipments are subject to customs duties/taxes which are NOT included in the shipping rate calculated at checkout. The recipient is responsible for any customs fees which will be collected by the shipping carrier upon delivery.

For large international orders, additional shipping fees may apply based on order volume and will be invoiced separately to the client.

Does Kassatex ship to PO Boxes, APOs, or FPOs?
Unfortunately at this time, we do not ship to PO Boxes, APOs, or FPOs.

How do I change my shipping address?
Please send your shipping address request to contact@kassatex.com within one hour of placing your order. Please note that shipping address changes can result in cancellation or delay of your order.

RETURNS & EXCHANGES

What is your return policy?
We offer no-risk returns and exchanges within 60 days from the date of delivery. Once you submit your return using our online portal, you will receive a prepaid return label to send the items back free of charge.

Are any items ineligible for return or exchange?
Gift cards, Last Call items marked as final sale and items that have been monogrammed are not eligible for return or exchange.

Monogram Item Exceptions: if you believe that the item you ordered was damaged in transit or has a manufacturer's defect, please email contact@kassatex.com with images of the damage, so that we may review and initiate a manual return or exchange as applicable.

How can I return or exchange my order?
Please click here to process your return or exchange. To initiate the process, you will need to enter your 5-digit order number and the shipping zip code.

I live in New York, can I bring my items for return to your showroom?
No. All returns are processed at our Miami warehouse and must be shipped to this address per the prepaid label generated at the completion of the return process.

When will I receive my refund?
Please allow 10 - 15 business days for your return to be processed. You will receive an email notification once the return has been completed. Once complete, please allow an additional three to five business days for the refunded amount to appear in your account.

Can I return or exchange an item that I purchased through a Kassatex retailer?
We cannot provide refunds for items unless the items were purchased directly on kassatex.com.

Exceptions: To request a kassatex.com store credit for items purchased through a Kassatex retailer, please email contact@kassatex.com with information regarding this request.

PRODUCT INFORMATION

Are Kassatex bath accessories dishwasher-safe?
Our bath accessories should never be put in the dishwasher. The best way to clean your bath accessories is to simply wipe them down with a damp cloth. Avoid anything with too much texture that can scratch the surface of the accessories. For a deeper clean simply run them under warm water with a little bit of soap, making sure to avoid harsh chemicals. Once clean, make sure to dry them completely. Especially items made from wood or metal.

To learn more, visit our blog.

How should I care for my bedding?
Visit our blog for complete instructions on how to care for your Kassatex bedding.

How can I avoid discoloring my towels?
To avoid discoloration, we recommend avoiding certain ingredients contained in beauty, hygiene, and cleaning products including, but not limited to: bleach and bleaching agents, sodium hypochlorite, hydrogen peroxide, and benzoyl peroxide.

How should I care for my towels?
Visit our blog for complete instructions on how to care for your Kassatex towels.

GIFT CARDS

How do I send a gift card?
Our gift cards are digital only and will be delivered to the buyer immediately after purchase with instructions on how to redeem the gift card amount at checkout. The buyer will need to either forward this email to the recipient or print it out if they would like to gift this in-person.

Can I return or exchange a gift card?
No. Gift cards are not refundable and will not be eligible for return or exchange.

How do I check my gift card balance?
Please email contact@kassatex.com to check your gift card balance. Please use the subject line ‘Gift Card Balance Request’ and provide the gift card number(s) within the email.

DESIGNER TRADE PROGRAM

What designer discount do you offer?
We offer 30% off with no minimum purchase.

Additional benefits include:

  • Loyalty Program access to earn points for every dollar spent and more
  • Free ground shipping anywhere in the continental US
  • International shipping available (additional cost)
  • Ship each order to a different address including directly to your clients
  • 24/7 access to placing orders through our website
  • Access to exclusive collections
  • Free returns/exchanges within 60 days, no questions asked
  • Access to our NYC Showroom (by appointment only)
  • Fast lead time (all in-stock orders ship within 1-2 business days)
  • Customized monogramming available for most products (1-3 additional business days for processing)

The following are not eligible for discount: gift boxes, gift cards, Eberjey pajama sets, Last Call items listed as final sale, The Laundress fabric care items, embroidery fees, the Mia Moretti x Kassatex collection, or the 1 Hotels x Kassatex collection.

Do I qualify for the Designer Trade program?
Our designer trade program is open to eligible interior designers and decorators.

If you are a retailer or ecommerce business that is interested in selling our products directly to your customers, please see our Wholesale section below for more details.

If you are a hotel manager, rental property owner, or other business manager looking to purchase made-to-order or hotel-grade collections, please see our Hospitality Program section above for more details or submit your questions here.

How do I apply to the Designer Trade Program?
Please email trade@kassatex.com and provide your company's resale certificate or tax ID.

HOSPITALITY PROGRAM

What is the difference between your retail and hospitality collections?
Our hospitality collections are specifically designed and made to withstand commercial laundering.

Do I qualify for the Hospitality Program?
Our hospitality program is open to eligible hotel managers, rental property owners, and other business managers that are interested in purchasing ready to ship hotel-grade collections, large quantities, and custom items made exclusively for your business or property (including but not limited to: hotels, resorts, rental properties, restaurants, spas, and gyms). If you would like to partner with us or have any questions please send us a message here.

If you are an interior designer or decorator that is interested in purchasing our products at a discount, please see our Designer Trade Program section above for more details or email trade@kassatex.com.

If you are a retailer or ecommerce business that is interested in selling our products directly to your customers, please see our Wholesale section below for more details.

WHOLESALE

What wholesale discount do you offer?
Wholesale pricing is released once accounts have been approved. To sign up for a wholesale account please visit our wholesale site or for further questions please email info@kassatex.com.

Do I qualify for a Wholesale account?
Our wholesale program is open to eligible retailers or ecommerce businesses that are interested in selling our products directly to customers.

If you are an interior designer or decorator that is interested in purchasing our products at a discount, please see our Designer Trade Program section above for more details or email trade@kassatex.com.

If you are a hotel manager, rental property owner, or other business manager looking to purchase made-to-order or hotel-grade collections, please see our Hospitality Program section above for more details or submit your questions here.