The Memorial Day Sale: 25% Off All Orders $150+ (some exclusions apply) Details

Free U.S. Shipping Over $100 + Free Returns Details

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Return Policy

MAKE A RETURN

To initiate a return or exchange, please click the button above. Once you submit your return using our online portal, you will receive a prepaid return label to send the items back free of charge.

We offer no-risk returns and exchanges within 60 days from the date of delivery. Please note that the following items are not eligible for return or exchange: any item that has been monogrammed, Gift Cards, and any item that has been marked as ‘final sale’. Please review all orders upon delivery as we do not offer refunds, exchanges or accept claims for any items after 60-days of being delivered.

FINAL SALE

All Monogramming, Gift Card, and Last Call orders are FINAL SALE and do not qualify for refund or exchange. 

INTERNATIONAL RETURNS

Free return shipping does not apply for international orders.

WHEN WILL I RECEIVE MY REFUND?

Please allow 10 business days from the receipt of your item for processing. You will receive an email confirmation once your new item(s) have shipped or your card has been refunded.

HOW WILL MY RETURN BE CREDITED?

All returns will be credited back to your original form of payment or Gift Card. If you ordered via credit card, please allow up to 14 business days once the item has been delivered to us for your refund to be processed. If you have requested an exchange, the new item will ship 2-3 business days after the return arrives at our warehouse. If you paid with a Gift Card, the existing electronic Gift Card will be refunded. If a credit card was used in combination with a Gift Card, both items will be refunded as used. Gift cards will be refunded before credit cards. If you return an item that was previously exchanged it will be credited to a Gift Card.  

WHOLESALE & RETAILER RETURNS

For wholesale returns, please contact our Wholesale Department directly at 212.686.5533 or email info@kassatex.com.

We do not process returns or exchanges for orders placed through any of our retail partners including but not limited to Macy’s, Bloomingdale’s, Nordstrom or Bed Bath and Beyond. Please contact the retailer from which you ordered for assistance.